The mission of University of Washington Medicine is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates the following: Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center (UWMC), a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated, or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's.
The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
At the UW Medicine Eye Institute at Harborview, our mission dovetails with our passion: to improve patients' vision. We are exceptionally well-equipped for this mission, because our doctors are also our researchers — and research leads to great patient care.
The UW Medicine Eye Institute focuses on several areas:
Comprehensive eye health
Cornea and external disease
Oculofacial (cosmetic and traumatic) surgery
Oculofacial plastic and orbital surgery
Oncology and ocular tumors
The UW Medicine Eye Institute at Harborview and UW Medical Center Ophthamology Clinic have an outstanding opportunity for a FULL-TIME OPHTHALMIC TECHNICIAN 2 (Day Shifts). Jointly reporting to the Ophthalmic Technician Supervisor at the Eye Institute and the Manager of the UWMC Ophthalmology Clinic, the Ophthalmic Technician 2 assists and/or performs complex clinical diagnostic eye examinations and procedures as delegated by the ophthalmology team. The Ophthalmic Technician 2 also participates in clinic and selected divisional activities to promote improved patient care delivery, problem-solving, communication, and professional development for self and others.
Primary Job Responsibilities:
Utilize appropriate skills and judgment in the assessment and delivery of patient care in accordance with established standards of care in ophthalmology and in collaboration with other members of the healthcare team.
Complete appropriate intake assessment of patient appointments according to established guidelines set by the clinic practice manager and the medical director, including reviewing the medical record prior to physician examination.
Complete and report findings of all ophthalmic imaging tests as ordered by the physicians such as: Amsler tests; Stereo tests, Applanation tonometry, Tonopen; Exophthalmometry, Visual Field – Goldman, Visual Field – Humphrey, Ishihara Color Vision Test, Keratometry; Lensometry, Ocular motility measurements; and Practical microbiology.
Document patient care in a timely manner that reflects recognition of the legal significance of an accurate and complete medical record utilizing the designated EMR (electronic medical record).
Act as an advocate for the patient/family through such activities as case conferences, case management by telephone, or email while safeguarding patients' privacy and confidentiality.
Perform complex clinical diagnostic eye imaging and procedures within scope of certification including: patient intake activities; routine technical procedures; administer topical medications; assist with procedures; demonstrate general laser precautions; dispenses contact lenses; provide patient education; demonstrate age-specific patient interaction; and triage patient telephone calls.
Assist providers with ophthalmic imaging procedures.
Under physician direction, administer diagnostic eye drops, ophthalmic ointments, and ophthalmic irrigating solutions within scope of certification.
Monitor and facilitate patient flow in the clinic and in the imaging rooms, working collaboratively with other clinical staff.
Answer patient questions, address concerns, follow up on questions, and/or refer patient questions to providers as appropriate.
Customer Service & Team Behaviors:
Greet all customers, patients, and families with a smile; communicate pleasantly and in a manner that optimizes service excellence.
Promote and model an atmosphere of respect for human dignity and the uniqueness of each person encountered.
Ensure a positive and professional first impression of the clinic.
Monitor and ensure pleasant atmosphere and patient throughput of imaging waiting areas.
Advocate for the patient/family by locating appropriate staff to address concerns if unable to resolve independently first.
Appropriately direct patients and others to the other departments across the medical center as needed.
Act promptly and effectively in managing self, caring for patients, directing other employees; and responding to administrative needs during an emergency situation.
Participate in and support quality assessment and quality improvement activities.
Maintain and improve own clinical professional competence, knowledge, and skills to meet identified self-learning needs and annual review requirements.
Apply appropriate policies, procedures, protocols, and standards of practice in performing clinical duties.
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines.
Participate as delegated in the orientation of new staff and act as a preceptor to new technicians or students.
Demonstrate proactive, professional communication across and within department to facilitate smooth workflow, and to ensure department is positively represented throughout the organization.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.