The Medical Assistant (CMA) has duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The CMA reports directly to the clinic manager, who is responsible for orientation of the CMA to the policies and procedures of the clinic and for evaluation that policies and procedures are being followed. The clinic manager is also responsible for administrative supervision and staff development. The CMA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The CMA maintains an inventory of examination/procedure room supplies, assists in the organization and implementation of efficient patient flow, and organizes the clinic environment to assure patient safety. Performs other duties as assigned.
Specific Duties & Responsibilities
Greets patients in a professional, friendly, courteous manner, and offers confidential assistance to ensure that the patient has an optimally positive experience at UHS.
Must adhere to Service Excellence Standards.
Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team.
Collects patient information and assessment data. Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height, medications, drug allergies and pain index.
Reports assessment findings to practitioner and records in Electronic Medical Record (EHR) in a timely manner. Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data. Recognizes and reports abnormal findings or changes in condition. Organizes patient care activities based on assessment findings. Ensures that appropriate CMA interventions and notes are documented in the EMR and that CMA notes are informative, accurate and concise.
Prepare and administer injections as required adhering to the provider's order and following appropriate protocols for medication/injection administration.
Confirms and clarifies written orders prior to implementation of delegated tasks.
Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
Appropriately obtains and manages specimens, including labeling, form completion, checking for errors, transport to laboratories and log maintenance. Performs quality control for waived testing. Acts as "trainer" for waived testing and coordinates activities related to proficiency.
Administers first aid, CPR and maintains emergency equipment and supplies.
Maintains patient educational supplies.
Identifies patient's need for additional information and refers to appropriate healthcare resources. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scale utilizing proper body mechanics and safety measures. Identifies patients with special needs.
Works with clinic manager and healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies clinic manager and patient of wait time.
Orders, stocks and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment.
Recognizes patient care trends affecting unit supplies and notifies clinic manager. Checks clinic area and rooms for malfunctioning equipment and general maintenance on a regular basis. Reports findings to clinic manager and/or arranges for repairs as required. Ensures that soiled linen, needle containers and any other potentially infectious waste is removed from the clinic and exam areas and appropriately disposed of according to infection control guidelines.
Under the direction of the clinic manager, collaborates with team to direct patient flow within the UHS clinic.
Participates in on-going educational activities. Assists in the training of staff as requested. Keeps current of industry changes and standards, and policies and protocols mandated by JHU/JHH by reading assigned materials on work-related topics. Completes three days of training annually as directed.
Generates weekly printed schedules for UHS providers and designated areas, and revises schedules as needed. Provides updated printed schedules as needed. Prepares, files and scans patient charts and related documents into EMR in a timely manner as directed.
Relays pertinent information to patients regarding preparation for laboratory tests and examinations; provides directions and/or maps, and arranges interpreters, escorts, wheelchairs, etc., as needed.
Coordinates and schedules visits either within UHS or between several departments.
Assists with annual medical students health screening including but not limited to: coordinates and compiles all pertinent information and forms for screening, assembly of charts, assignment of JHH history numbers and medical cards, preparation of laboratory slips, collection and review of patient information, vitals, assessment data; administration of immunizations; and other duties as assigned.
Generates, completes and submits required encounter and billing forms.
Provides satisfaction surveys and other questionnaires to patients for completion during their UHS medical or mental health visit.
Answers UHS telephones, retrieves phone messages, relays messages, provides routine information to callers, and refers patients to appropriate resources per UHS policy and procedures. Provides cross coverage for Patient Service Coordinators when needed.
Takes and handles prescription request orders for providers – communicates request to providers and performs follow-up regarding prescription as needed.
Attends monthly UHS staff meeting and other meetings as assigned.
Performs other duties and tasks as assigned by the clinic manager.
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
High School Diploma or GED.
Certification as a Medical Assistant (eg. CMA, AAMA, RMA, AMT NAHP).
Must maintain CMA and CPR certification/registration during employment in this position.
Six months work experience required in a similar service-oriented industry.
Certification in PID and in EPIC Skills Groups A, B, C.
One year related work experience.
Knowledge of medical insurance coverage, medical terminology and basic computer skills.
Highly effective verbal and communication skills needed to effectively communicate with patients, families, physicians and other health care team members in order to optimize patient care.
Demonstrates competency in all skills related to the performance of patient care.
Special Knowledge, Skills, or Abilities / Competencies:
Must successfully complete all required electronic medical records and scheduling system training, and EPIC training as directed. Must complete all required HIPAA, and any other specified online training courses deemed necessary.
Certification: Annual required after employment.
Classified title: Medical Assistant
Hourly Rate Range: $11.95 - $16.43 - Commensurate with Experience
Employee group: Full-Time
Schedule: 40 Hours/Week - Monday - Friday
Employee subgroup: Non-Exempt
Department name: SOM Admin Student Health University Health
Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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