Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States as rated by U.S. News & World Report's "America's Best Hospitals," UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
HMC Parking/Commuter Services has an outstanding opportunity for a full time day shift Patient Services Specialist 1-Trainee or 2 (PSS). This position is a primary point of contact for individuals entering a lobby in select buildings on the HMC campus. The individual represents HMC and UW Medicine in a manner that welcomes people and reflects a strong sense of excellence with regards to both the care that we provide and the experience that can be expected. Through actions and behaviors, demonstrates HMC's mission, vision and values.
Monitors the lobby to ensure that patients, visitors, and staff are able to enter, navigate, and access areas as is intended and in a manner that is genuinely welcoming and safe.
Responds to patient and visitor requests and provides directions to specified areas such as clinics, meeting rooms, eating facilities, and other buildings in a manner that is friendly and supportive.
Communicates information on hospital programs to patients, visitors and staff. Represents the hospital and programs in a professional and positive manner.
Responds to questions and concerns about parking and with navigating garages, side streets and the HMC campus.
Triages telephone calls and requests for information to provide a quick and supportive response. Follows-up with requesters to ensure needs were met.
Assists with orienting new tenants and staff.
Oversees the environmental conditions such as the seating, lighting, cleanliness, and general safety conditions. Submits work orders to address needs and to maintain high standards.
Responds to questions associated with repairs and work requests and guides staff to appropriate contacts and procedures for submitting requests.
Supports communication strategies such as distributing flyers and announcements. May work in coordination with Security Services, Parking and Commuter Services, the Safety Officer, etc. to provide information to visitors and staff.
Oversees vendor check-in and badging activities as assigned.
Maintains records and logs of observations, activities, calls, etc. as directed. Performs general clerical duties such as answering and screening telephone calls and assembling and sending information. Creates computer based documents as assigned.
Recommends ways to enhance communications with patients, visitors, and staff. Participates in preparation and maintenance of policies and procedures for area of responsibility.
Monitors activity in lobby and requests assistance as is appropriate. May monitor views from security cameras.
May help guide first responders to areas (when conditions do not create safety risks for the individual).
Serves as a safety warden and initiates emergency procedures when necessary.
Participates in training associated with job duties and Service Culture Guidelines.
Assigned building may vary. Provides relief to similar position(s) as assigned.
The PSS will be hired as either a 1-Trainee or 2 depending on experience. The requirements are as follows:
PSS 1-TRAINEE: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office or customer services experience OR equivalent education/experience.
PSS 2: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office experience or customer services experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.